Assistenza

Continuità e sicurezza

Dal 1999 offriamo servizi di assistenza tecnica, installazione e configurazione per tutti i prodotti Apple.

Tuteliamo i nostri clienti da blocchi alla produzione aziendale o professionale, con i migliori sistemi di storage e back up e con interventi tempestivi e risolutivi.

Il tuo Wi-Fi è lento e intermittente? Non hai un Back Up ottimizzato per tutti i computer dell’ufficio? La condivisione dati tra i diversi utenti è lenta e complicata?

Chiamaci per un sopralluogo gratuito e una diagnosi della tua infrastruttura informatica

Assistenza onSite

Siamo disponibili ad interventi presso la sede dei nostri clienti dal lunedì al venerdì, dalle 9.00 alle 13.30 e dalle 14.30 alle 19.00.

Assistenza remota

Tramite VPN o TeamViewer, sistemi standard certificati e sicuri (crittografia a 256Bit) i nostri tecnici, previa vostra autorizzazione, potranno intervenire tempestivamente per risolvere i vostri problemi software e verificare lo stato del vostro hardware e l’aggiornamento e il monitoraggio costante del vostro server

CdM Care

CdMCare estensione garanzia 3 anni
Il servizio include la riparazione del prodotto in caso di guasto o malfunzionamento hardware con presa e riconsegna onsite tramite corriere espresso, viene erogato in collaborazione con un Centro Assistenza Autorizzato Apple e non include:
danni accidentali, manodopera non strettamente legata alla diagnosi e sostituzione/riparazione del prodotto (a titolo di esempio, sono esclusi i servizi di backup, ripristino, muletto, ecc., che possono essere acquistati separatamente).

Include invece il servizio di presa e riconsegna

Staff tecnico certificato

 Apple Certified Macintosh Technician
 Apple Logic Pro 9 Master Pro
 Apple Certified Media Administrator ACMA
 Apple Xsan Administrator
 Apple Certified Pro – Final Cut Server
 Apple Certified Pro – Final Cut Pro 7
 Apple Certified System Administrator ACSA
 Apple Certified Specialist – Mac OS X Directory Services
 Apple Certified Specialist – Mac OS X Security and Mobility
 Apple Certified Specialist – Mac OS X Deployment
 Apple Directory Services Integration and Administration
 Apple Certified Support Professional
 Apple Certified Technical Coordinator

 ACA-MIB10.9,

 ACTC10.9,

 ACSP10.7,

 ACTC10.8, 

 iOS Technical Training Updated v2,

 ACTC-MMB, ACA-MACINTEGRATION10.7,

 ACA-MIB10.8,

 ACSP10.8,

 ACA-MMB10.8,

 ACSP10.9,

 Apple Products Overview For Business – Commercial: iOSFeaturesforBusiness&DevelopinganiOSPlan: Tech Series – iOS Essentials v3:
 Apple Certified Associate – Mac Integration 10.9: Apple Certified Technical Coordinator 10.9:
 EMEIA Tech Programs Half Day Workshop ND7: Apple Certified Support Professional 10.8:
 Apple Certified Associate – Mac Integration 10.8: Apple Certified Support Professional 10.9:
 Apple Certified Associate – Mac Management 10.8: Apple Certified Associate – Mac Management 10.9: Apple Certified Technical Coordinator 10.8:
 Tech Series – Deploying iPhone and iPad in Business: Tech Series – What’s New in Lion:

 Selling Apple TV (non-Siri),

 iPhone (Sept 2017),

 Apple TV (Sept 2017) 

 iPad and iPhone in Business:
 Apple Certified Associate – Mac Integration 10.7: Tech Series – OS X Essentials:
 iOS Technical Training:
 Apple Certified Support Professional 10.7: 

 9.7-inch iPad Pro,

 iPhone SE (No Apple Pay version),

 Apple Products Overview For Business – Commercial,

 Help Customers Become Owners,

 Apple TV (12/16),

 Apple Announcements (March 2018),

 Apple Special Event (w/o cellular),

 Thunderbolt 3 and USB-C accessories, 

 iPad in Business, Spotlight on Apple Pencil,

 Mac_v2,

 Apple Watch (Sept 2017) [w/o cellular], 

 Apple Products Overview For Business – Commercial, Check your knowledge—iPhone X,

 Mac (Sept 2017),

 Find the right gift, B2B Knowledge Check #2 

 B2B Knowledge Check #4, 

 Hardware and software v2,

 WWDC 2017, iOS Features for Business & Developing an iOS Plan , 

 Mac (12/16), 

 Tech Series – Deploying iPhone and iPad in Business, Tech Series – What’s New in Lion, 

 iPhone (12/16),

 Beats (12/16),

 Beats wireless earphones and headphones,

 WWDC 2017,

 Beats wireless lineup,

 iPad, EMEIA Education ND7 – April 2017,

 Apple TV (12/16),

 iPad (12/16),

 Expert Collection—iPhone Photography,

 Beats EP, 

 Apple Products Overview For Business – Commercial,

 Add accessories (May 2017),

 Apple Special Event—September 2018 v2,

 What goes great with Apple products (Mar 2017),

 Reasons to upgrade to iPhone 7,

 B2B Knowledge Check #2,

 Mac (12/16),

 Apple Watch and watchOS 3 (12/16),

 B2B Knowledge Check #4, 

 Thunderbolt 3 and USB-C accessories,

 iPhone 7 and iOS 10, 

 Essential accessories, Education Knowledge Check #2 – ND6 H1’17 

This report was generated on Friday 30 November 2018